Privacy Policy

Last updated: June 29, 2026

This Privacy Policy describes how Little Stinkers Natural Pet Foods & Grooming(“we”, “us”, or “our”) collects, uses, and protects information when you book appointments, communicate with us, or use our online booking portal.

Information we collect

Contact details — your name, phone number, and email address.
Pet information— your pet’s name, breed, size, coat, age, and any notes you provide about health, allergies, behavior, or grooming preferences.
Appointment history — services booked, dates, groomer, and related notes.
Messages — the content of text messages and other communications between you and us.

How we use your information

To schedule, confirm, change, and manage your grooming appointments.
To send appointment reminders, confirmations, and follow-ups.
To respond to your questions and provide customer service.
To keep accurate records of your pet’s grooming history and care needs.

Text messaging (SMS) program

With your consent, we send appointment reminders, confirmations, and service-related messages by text. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP to any message; reply HELPfor help. After you reply STOP, we will not send you further automated texts unless you resubscribe by replying START.

We do not sell or share your phone number or SMS consent with third parties or affiliates for their own marketing purposes. Mobile information is used only to deliver the messaging services described above.

How we share information

We do not sell your personal information. We share information only with:

Service providers who help us operate, such as our SMS provider (Twilio) and our database/hosting provider (Supabase). They process data only on our behalf.
Legal authorities when required by law or to protect our rights, safety, or property.

Data retention

We keep your information for as long as you remain a customer and as needed to provide our services, maintain accurate grooming records, and meet legal or business requirements. You may request deletion of your information by contacting us.

Your choices and rights

Opt out of text messages at any time by replying STOP.
Request access to, correction of, or deletion of your personal information.
Ask us any question about how your information is handled.

Children’s privacy

Our services are intended for adults. We do not knowingly collect information from children under 13.

Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date above reflects the most recent changes.

Contact us

Questions about this policy or your information? Contact Little Stinkers Natural Pet Foods & Grooming at info@littlestinkers.ca (95 College St. West, Belleville, Ontario).